Cancellation Policy for Tutoring
We understand life can happen and things can change unexpectedly, please notify us at your earliest convenience of any changes to our tutoring session. We strive to be very punctual and would expect the same from our clients. If changes are needed to be made, BGM will contact you directly to determine whether a 1%-100% refund is necessary, a reschedule OR funds returned in a form of a gift card, for future purchases on our site, is best.
Cancellations made 48 hours or less is in the discretion of BGM. Please consider to follow through with the session or reschedule. If our session is needed to be rescheduled only ONE reschedule is granted. If our new session is again cancelled, for any reason, payment will not be returned.
No call/No show: If our session has not began after 15 minutes of the scheduled time and we have not communicated, the session will be cancelled and a refund will not be granted, a new session must be booked.